1. Definitions

Contract - the document or documents that set out these conditions and all other details about your agreement with us. Placing an order does not form a legally binding contract. A contract is formed only when we have received and accepted your order.

We, us – HOME DIY is the E-Commerce trading division based at Sabah, Kota Kinabalu.

You - the person, firm, company, or other organization buying the goods from us.

These conditions override any terms and conditions you may have put forward unless we have agreed to any other conditions in writing.

These conditions do not affect your statutory rights as a consumer.

2. Our charges

a. Payment terms for buying goods. You must pay us when you place your order.

b. Payment Methods.

We accept Bank Transfer or DuitNow. These details are taken using 128-bit encryption and a secure server.

3. Delivery and collection charges

You must pay us any agreed charges for delivery or collection of goods. If we quote carriage charges, these only cover the time needed to load or unload our vehicle at the address you have specified. You must pay extra for any further time you cause us to spend, including if we try to follow your instructions for delivering or collecting the goods but cannot do so because of your acts or failure to do something.

4. Returns

a.Damaged or Faulty.

If you the customer receive faulty goods, within the first 2 days please contact us where we can offer advice, or contact the manufacturer to remedy any issues. Failing this, If you are local to a repair agent we can put you in touch with them, or we can collect and have it repaired directly with the manufacturer.

Damaged goods must be signed damaged upon delivery or we cannot refund your purchase.  Always check your delivery CAREFULLY for external damage before signing the acceptance note. 

After 2 days any carriage charges become the responsibility of the purchaser to get the tool to us or the manufacturer.

b.Items no longer required / incorrectly ordered

All changes to the order including returns & refunds must be made by the purchaser. It was possible to overcome this by sending change requests via the purchasing email address.

Returns are the responsibility of the purchaser at their own cost, with a reputable carrier.

Definition of “Consumer” and “trade”

“consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft, or profession.

“trade” means a person acting for the purposes relating to that person's trade, business, craft, or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

Trade Customers

If you, the trade customer incorrectly order or no longer require an item purchased, we will refund the said item in full, excluding any postage and packaging charges that we have incurred when shipping, and/or collecting the said item providing the returned goods are complete with the original packaging and are in a re-saleable condition, you must inform us in writing within 2 days of receipt of the item and the goods are returned to us within 7 calendar days of receipt. For our full returns address, see Customer Services at the bottom of these Terms & Conditions. 

Domestic Consumers

5. Limits of our liability

a. All the times we quote for delivering or collecting the goods are approximate.

b. We will not be liable for any delays caused by circumstances beyond our reasonable control, e.g. acts of God, civil commotion, riots, flood, fire, and legislation.

c. If the goods break down or stop working properly during a manufacturer's warranty period (see 5. Manufacturers Warranty), we will try to repair the fault as soon as reasonably possible after you have reported it and returned the said goods to us.

d. We will not be liable for any indirect loss, or any loss of business or profits, savings you expected to make, wages, fees, or expenses caused by the goods or any part of them breaking down or stopping working properly.

6. Ownership of and responsibility for the goods you buy

a. If you buy any goods from us, you will become responsible for loss or damage as soon as the goods are delivered to you or your premises.

b. We own the goods until full payment has been received for all the goods we have supplied. We have the right to ask for the goods back if payment is not made in full for them.

7. Separate terms

If any term in this contract cannot be enforced, this will not affect the remaining terms.

8. Handling Complaints

HOME DIY endeavors to respond to complaints within five working days of the complaint being received. All complaints should be forwarded to our customer services at the address below.

It is in our best interest to ensure that all complaints are dealt with fairly, effectively, and in a confidential manner.

9. Customer Services

Customer services are available on the following numbers.

WhatsApp +60 10 466 4638

Instagram: Homediyy

Between the hours of: Weekdays, 9AM to 6PM

10. General

If you order products from our website we will send you an email confirming receipt of your order. Your order is an offer from you to us to purchase the goods. We accept that offer when we send you an email confirming that we have sent the goods to you.

Product descriptions and illustrations have been given in good faith but due to manufacturers' policies of development and improvement may result in change and therefore they do not form and part of the contract. Images and colors on the website may not be accurate reproductions and are provided for guidance only.

In the event of any price errors or changes, these will be confirmed to you at the time of ordering.

All offers are subject to availability. All trademarks throughout this website are acknowledged.

11. Reproduction

Reproduction in any form of this website is strictly prohibited without prior written permission of HOME DIY.

12. Spamming and Abuse

We reserve the right to block/ban any user/IP Address which is believed not to be a genuine customer or potential customer of the company.

13. Events Outside Our Control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

13.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs, or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations, or restrictions of any government.

13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

14. Runner Service

14.1 Once the buyer chooses their OWN RUNNER pick-up service that does not cooperate with HOME DIY, we will ask the runner to sign the payment slip to ensure that the item sold is in good condition. After that, HOME DIY will not be responsible if the goods received by the buyer are broken, damaged by water etc.